If you suspect a gas leak get up, go outside and call MNG from a neighbor’s phone toll free at 1-877-532-5636 or call 911 for your local fire department. MNG will respond quickly to ensure that you and your family are safe.
- Do not operate electrical switches or appliances. These items may produce a spark that might ignite the gas and cause an explosion.
- Do not use a telephone.
- Do not light a match or smoke and extinguish any open flames.
- Do not assume someone else will report the condition.
- Do not open windows and doors to ventilate the area.
- Provide MNG with the exact location, including cross streets.
Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor’s phone.
Natural gas is colorless and odorless. For your safety, a distinctive, pungent odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized.
You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
You may hear an unusual noise like roaring, hissing, or whistling.
Natural Gas Safety and Energy Efficiency
Meter safety during winter
Homeowners and property owners should be alert to heavy buildup of snow or ice on rooftops. Falling ice and snow can damage natural gas meter and/or pressure regulator. Remember that clearing snow and ice from meters or vents needs to be done carefully and gently to avoid damaging the equipment. Do not pile snow against your natural gas meter and/or pressure regulator set when shoveling, plowing or using a snow blower. Our meter readers always appreciate it when you keep your meter free of snow and ice and maintain a clear path to the meter. This allows for safe, easy access for our gas technicians and emergency responders.
Keep Appliance Vents Clear
Drifting snow may block appliance intake and exhaust vents. If a vent is obstructed, the appliance may malfunction or create a potentially hazardous condition, such as a dangerous build-up of carbon monoxide. Keep vents clear of snow and ice. If you suspect carbon monoxide may be present, seek fresh air immediately and call Gas Control at 1-877-532-5636. Reminder to replace batteries in your carbon monoxide detectors at least twice each year and change the batteries in your smoke alarms also.
Operate all pieces of equipment according to the manufacturer’s instructions. On a natural gas appliance, the color of the flame is a good indicator of incomplete combustion. The flame should always burn blue, not orange or yellow. If the flame is not blue, it may be a sign that the appliance needs adjusting or cleaning. Never use stoves, ovens or outdoor grills as a source of heat.
Nearly one-half of your energy budget is spent on heating and cooling so consider the following:
- For safety, comfort and energy efficiency, schedule an appointment to have a qualified, licensed natural gas contractor perform a thorough inspection of your heating system, including the furnace, water heater, all pilot and burner chambers, venting systems and thermostats. Remember that heating contractors get busier as the weather gets cooler, so call us today to get a list of natural gas certified contractors.
- Replace your air/furnace filter every month during the heating season to maintain the safe and efficient operation of your heating equipment.
- Use the Low or Warm settings on your water heater – never turning it above 120 degrees Fahrenheit. This will improve efficiency and prevent scalding accidents. If you have an automatic dishwasher and the manufacturer recommends a normal temperature setting for your water heater, ask your plumber about anti-scald devices for shower and sink taps.
Tampering with Meters & Lines
- Tampering with a gas meter or natural gas line puts lives and property in danger. It may lead to asphyxiation, explosion, or fire. And, it could result in fines or imprisonment.
- Unauthorized use of natural gas is not worth the risk.
- If you suspect someone might have tampered with a meter or might otherwise be using natural gas without our knowledge, please call us at 1-877-867-1642. We’ll keep your name and all information confidential. Your call can help protect lives and property.
We work diligently to ensure pipeline safety through a variety of measures including:
– Design and construction practices.
– Inspection, monitoring, testing, and notification systems and programs.
– Workforce training and qualification.
– Public education programs.
2017 Public Safety Letters:
Below you will find our Scratch n Sniff brochure in 10 languages: Call us to receive this brochure via mail.