Avoid Winter Disconnection – Know Your Rights

If you are unable to pay your natural gas bill this winter, you can avoid losing your service. To do so…

You must contact us. You must let us know that you cannot pay your bill. We cannot help you if you do not contact us. Please contact us at 1-877-226-7427.

In order to avoid disconnection you must enter into a payment arrangement. We will offer you several payment options to pay your winter natural gas bills in monthly payments that you can reasonably afford. In most cases, you must pay all that you owe us by the following November 1.

You may also be entitled to financial assistance from State and local government agencies or other private sources to help you pay your utility bills. To find out more about financial assistance, we recommend that you call 211. While they cannot obtain assistance for you, they may be able to refer you to others who can help you apply. In addition, they may be able to provide you with or refer you to others who can provide no-cost energy audits, weatherization or other measures to reduce high natural gas usage and reduce your monthly bill.

Failure to contact us may result in disconnection with the approval of the Consumer Assistance Division of the Maine Public Utilities Commission.

If you have questions, call us at 1-877-226-7427.
If you are not satisfied, call the Consumer Assistance Division of the Maine Public Utilities Commission
TOLL FREE at 1-800-452-4699.

Avoid Winter Disconnection – Please Contact Us

1-877-226-7427 Monday – Friday 7:30 am- 4:00 pm

Financial Assistance:

Cumberland County
The Opportunity Alliance
50 Monument Square
Portland ME 04101
Tel. (207) 553-5800
Toll-Free (Maine): 1-(877)-429-6884

Lincoln and Sagadahoc Counties
Mid Coast Maine Community Action
34 Wing Farm Parkway
Bath, ME 04530
Tel. (207) 442-7963
(Toll Free) 1-800-221-2221
TTY: 1-888-212-6229
Fax: (207) 442-0122

170 Pleasant Street
Rockland ME 04841
Tel. (207) 596-0361
(Toll Free) 1-800-585-1605
Fax: (207) 594-2695